Refund Returns

100% Genuine Guarantee

 

 

We guarantee that all the items we carry are authentic and brand new. Unless otherwise stated.

We trade with genuine items here and will provide a 100% refund if proven that the item/s that you bought is/are fakes.

 

 

Product Warranty

All warranty will be covered under respective brand manufacturer, warranty period might be vary according to the types of product.

Manufacturers defects are covered under warranty, this does not cover battery, damage resulting from misused, accident, rough handling and other condition as stated by the manufacturer warranty card.

 

Feedback

If you receive the item and satisfied with our product and/or service, we would be very glad if you can take a minute to leave us a positive feedback, which means a lot in our future undertakings. Your recognition is our motivation in developing our business to serve you even better.
If you are unsatisfied with the item and/or service and plan to give us a neutral/negative feedback, please do not feel obliged to write to us immediately. We really love to do our best in resolving your problem in the shortest possible time.

Return Item Policy

Goods sold are not returnable or exchangeable as non of the manufacturers or distributors in Malaysia do provide return policy. Seller will not responsible for lost and damaged during shipping period. All claims of damage/lost in transit will inform the buyer if the claim is successful.

 

We accept return if item is defective upon receipt.
If you received an incorrect item, not authentic, we will gladly replace the item and pay for the additional delivery charge incurred. In the case of replacement not available, refund will be promptly issued through the payment method you selected .Upon receipt of item, if there is any defect/damage, please email to notify us within 3 days.
Buyer will have to pay for the return shipping fees (defected item), seller pay for the replacement of delivery fees. The returned item must be in complete set or same as the condition as we ship out. Must be sent back within 7 days.
No used item or damaged item is allowed. Only manufacturer defect is accepted.
Shipping and handling charges, insurance and other fees are not refundable in any case. Please keep all packing material and documentation in the event of your equipment that has to be serviced, repaired or returned. The customer holds the responsibility for the package until it arrives at our location.